Security matters. . That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Hi @ Sabrina_B , I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, - 5397682. 67. There's no firewall settings that I can see, and one time I got to see a page saying. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. Makes sure your dns settings on your computer are manually set - 8. Sorry to hear that you've been unable to turn off Child Safe. Switched On Families. I have the same problem as well, I have just checked my online security controls and it's all turned off. Instead, engage your child with stimulating activities such as conversation, singing, reading, and other play. It is only on my main sim account when on 4/5G. All of them would fall under a "Proxy/VPN" type category. If issue persist post back here and in the meantime consider manually setting. We would like to show you a description here but the site won’t allow us. Speed So keen to rant we are left to wonder. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Networking and WiFi. 1 ACCEPTED SOLUTION. We would like to show you a description here but the site won’t allow us. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Try computers with Cisco’s OpenDNS using 208. Residential care settings. Cleanhands50. Tuning in In response to Client62. Toggle the Parental Controls switch to ON. So keen to rant we are left to wonder. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. 168. My Virgin Media App. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Thanks,For reasons I won’t be saying, I need to sign into virgin media so I can turn off child safe mode. 1. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. 4. Once completed, parental controls will be disabled on your Virgin Media TV. How to manage cookies in Safari. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Disabled 2. This bypasses Virgin media website blocking, allowing you to access. in Switched On Families a month ago Click the big on/off icon to connect. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Lee_R. Hi there, thank you all for your help. Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. Not able to access websafe_setting page (able to go to update_profile page). Go to My Apps. Options. Virgin Media; My Virgin Media; Shop;. Not that he has chosen to turn on a child safe filter. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 4. 8. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I tried to check the AS name as advised on the forum , here is what I found. I am so sorry to hear that you are facing this issue with Child Safe, I'd be happy to take a look into this with you via Private Message. )Switched On Families Swap and share practical advice with other parentsSelect the Settings cog in the top right-hand corner. Every new episode requires me to input the PIN number, meaning every 30 minutes or so I am presented with a black screen and a message telling me to I need the PIN number. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. ExpressVPN. i have tried to enable childsafe and disable it again and it makes no difference. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. It's easy to turn on. That said, the more you know about the web, the better understanding you. 4. Virgin Media uses their Child Safe program to implement this policy. After that time, 18-rated content. Networking and WiFi. Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section. QuickStart, set up and connections. Bypass Child Safe & Virus Safe. in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. With this, your settings will switch to '18' automatically after a certain time. Trusted Flagger Guidance. If for some reason you need to keep your Hub in. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. I found a solution for this problem, maybe it will work for you as well. Only the main account holder can turn Child Safe on or off. 100 and 194. Any website unsuitable for children is blocked by default. Account - Cable. . 0 Kudos Reply. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Choose “Hardware and Sound” and click on “Troubleshoot audio. If you mean all websites which might possibly have a restriction on them you can turn child safe off altogether. However we know that many parents take out Pay Monthly contracts for their children, so it’s not safe to assume that all Pay Monthly phones are actually being used by adults on a day to day basis. And sorry for any inconvenience this may be causing you. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you made. Click: Web Safe. In order to check the settings, I will just need to take a few details via private message. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Programmes rated 18, before 10pm. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. To do this, you need to access your router’s administrative options. Try visiting VPN site to see if issue persists, by default Child Safe blocks access to some VPN services. Adjust the settings according to the level of protection you want. 1 or whatever else you like. £5. 4. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. 2. Hello, I am having this problem too. Parental control, mostly known as Content Advisor in Internet Explorer is a feature that allows users to view content on the web, and to control the types of content that your PC accesses on the internet. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. I'm going to send you a private message so we can look into this for you. Click on Plans and device. We can certainly assist you with your web safe issues, we would need to bring you in for a private message to discuss this and resolve. Account - Cable. Learn how you can change Web Safe settings to turn Child Safe off. If you haven’t got an account click the ‘Create Your Account’ button. 0 Kudos. 100 & 194. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. . Account - Mobile. if the site fails to load then Child Safe is on. Right-click the volume icon and clic k “Open Volume Mixer . Highlight the channel you want to. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. AtlasVPN: A fast and secure VPN that is great for streaming. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Hello, twibbonnews audience! Today, we bring you an insightful guide on how to turn off child safe Virgin Media. 3. . Phil. Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. " I've tried a few times on my brows. As Virgin Media customers, you may have the right to apply to the High Court to vary or discharge the Court Orders below if you are affected by the blocks which have been imposed. Browse Virgin Media Virgin Media Community. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. Virgin Media customers can get. My child safe settings are off but are currently blocking sites regardless. QuickStart, set up and connections. 1. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. Please keep an eye on your inbox in the to. Any such application must be made to the High Court directly and must: clearly indicate your identity and status as an applicant. First, set up parental controls on your child’s phone. Virgin Media Parental controls) 2. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1 for Families |. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixIf there are kids in the house, you can turn on the watershed setting. If you’re struggling to get your WiFi to work, there might be a problem with your Hub. Ensure that all options are ON and turned up. Account - Mobile. e. Chatter and natter. Before you disable the Hub's WiFi signal, make sure that your computer is connected to the Hub via the supplied Ethernet cable. Wi-Fi is fine, I have checked on multiple devices. Just sign in to My Virgin Media and change your settings. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. QuickStart, set up and connections. I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the web safe settings were correct and applied. Some people view this as intrusive and want to turn it off. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. Learn more. Click on My Apps then Web Safe. Child Safe not working in Security matters 3 hours ago; Child safe not working in Security matters 8 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. Bypass Child Safe & Virus Safe. QuickStart, set up and connections. This is only on my mobile account. 1. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Manage Your Account. Click Add account . Tap the toggle switch to turn off downtime restrictions. 0. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Toggle navigation Websiteperu. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Home Phone. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. be supported by evidence. Prove you have a credit card. Booking an engineer is easy with Virgin Media. It offers parents the ability to control what their children can do online, as well as parental controls that can help ensure that their children are safe and secure when using the internet. Learn more. Account - Cable. This will allow you to. . I am more than happy to take a look into this for you. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Select Add Channels. Switch on Child Safe. Here’s how to do it in a few steps: Go to Settings and tap Screen Time. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Open the Play Store app and tap the Menu button. The ‘Last Seen’ functionality on WhatsApp allows other users to see when your child has had the app open and was active. I'm sorry to hear you've been struggling to turn off Child web safe settings. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Use a proxy website like Anonymouse or something. Samsung Emergency Mode. If you want to prevent someone else, or your child from changing your parental control settings, you can create a passcode. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. On the "All Settings" page, at the top, click the "General" tab. How to manage cookies in Chrome. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. 1. School kids have many savvy friends who could point out that switching a phone / computer / console to a Public DNS bypasses Child Safe. 8. It’ll work with compatible TVs and audio devices that are connected to the Stream box via an HDMI cable. You should be good to go. To do this, tap Use Screen Time Passcode to create a passcode. Reply. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Virgin. Hit ‘settings’. Please look out for it in the top-right, purple envelope. 1. Try going to ⚙ > E-mail > Filter Rules and delete the Auto Forward rule. Do not lose or forget this PIN . 67. 2. It's easy to turn on. Please keep an eye on your inbox in the top right of your screen. We'll be more than happy to assist from here!Hi @Jackpic, Thank you for your post and welcome back to our community forums. 1. 3. And. in Switched On Families 2 weeks agoThe next day, both transmitting and both showed as enabled in the GUI. Click: My Apps. I've tried logging out and in again a few times but the result is still the same. k. Subnet prefix length 255. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. 1. The default settings will block the websites between 16:30 hrs and 18:00 hrs or you can. I have the same problem and have finally given up on the SH and bought my own AC router. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Pornography; Violence; Crime; Hate; Drugs; Hacking; Suicide and self-harm; Address hiding; These categories will remain blocked until you turn Child Safe off. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Child grooming. Hi thanks for posting and welcome to our community. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Switched On Families. Changing Virgin Media Web Safe Settings on Desktop. Open the YouTube app and click on your username in the top right-hand corner. These tools can be installed across all devices, including mobile phones, computers and consoles. Foster carers and adoptive parents. Changing network settings to use any Public DNS. I can see that @Cardiffman281 has offered some advice on ensuring it is turned on and then back off to see if that helps. Entertain me; Broadband Deals. You can do so as follows: On iOS devices, tap the settings icon at the bottom-right of the screen. Log in to My Virgin Media. SpeedRe: Child Safe - Sorry the changes you made were not saved, please try again. Settings. Why? You can set your parental settings by logging in to your Virgin account on line. Try both Mac and Windows. It is likely Child Safe is misreporting itself as off. Learn how you can change Web Safe settings to turn Child Safe off. Press and hold the Power button until you see the power menu options. To do this, simply press and hold the power button until the screen turns on. System Requirements: • Virgin Media Hub 3. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. VodafoneHow to turn off parental control on Virgin Media TV. You don’t need to be a web wizard to know how to take care of your kids online. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. Toggle the button next to Child Safe option to turn it Off. Foster carers and adoptive parents. It's easy to turn on. My Virgin Media App. I was able to turn your Child Safe on via my side, please reboot your Hub and any devices to see if the change reflects on your side. More about Virgin Internet Security. Changing network settings to use any Public DNS should re-gain full access for the device. 8. This feature is no longer available in Internet Options like it used to be in the older versions of the browser. Still can't access adult sites. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. VM's Child Safe is a only DNS function affecting home internet. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Keep your personal business safe by giving friends and family internet-only access to your Wi-Fi. How do I turn off Virgin Media Web safe? Sign in or register for My Virgin Media, click on ‘Account Settings’ > ‘Online security’ > toggle ‘Child Safe’ off (so it’s grey instead of purple). 3. If you can not log into your Surfshark account, skip the first suggestion. 1. Options. Not sure why you cannot turn it off. 0 router (or legacy Superhub 1, 2, 2ac - no scheduling or guest wifi toggle support yet. You will arrive on a "Search Settings" page. Click Family & other users . You can also sound alarms and send your location information to others. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. You will be prompted to enter your PIN Number. Options Unable to enable child safe Go to solution men8th Tuning in Options on 15-04-2023 12:41 Hi, I get the following error when trying to enable Child Safe: "Sorry the. dmof. Virgin Media and O2 ; Keeping children safe online ;I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. £29. Expand the Email option. Can you please clarify how you're attempting to make these changes? Is it via the MyVM app, or online? Are you able to try using a. Here, click the drop-down menu and choose "Off. The default settings will block the websites between 16:30 hrs and 18:00 hrs or you can. Hello, I am having this problem too. 8. Go to Settings and tap Screen Time. In the ‘Web Safe’ section, select ‘Change Settings’. As in the title, both were turned off several days ago but are still blocking websites. Samsung Emergency Mode. It will cause all. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Check each device. Just sign in to My Virgin Media and change your settings. Virgin Media takes online safety seriously. This will allow you to. Forgot to check for a few weeks (sorry) 🙂. If it’s your child’s iPhone. Enter your PIN. Now select the Lock programmes by Age Rating option. Thanks. If I sign in will an email be sent to the account saying I’ve signed in, I would rather not explain to my family why I had to sign inWeb Safe Problems. No, you can keep using the same phone you’ve always used. Stream from Virgin Media. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. opens perfectly in both Firefox and in Edge. If you are sure that Websafe and Childsafe are inactivated off - then thats all you need to do. My router has grabbed the details from Virgin Media - However checking it is: 194. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. If you want to switch it off, follow the same steps and after 2 hours you'll be able to browse as normal. 1. --. 1. I don't work for Virgin Media. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Snapchat doesn’t have the means to verify their identity or their age, so fooling. Posted: Fri Aug 22, 2014 11:22 am. #1. You’ll pay nothing for 3 months (with no payment details. Click Create one for a child . Safe remote learning hub. However, you may still want to set up your Virgin Media PIN code for added. Improve WiFi speed by checking each device. Safe remote learning hub. " SafeSearch is now turned off on DuckDuckGo. Is there only one device that’s struggling?Virgin Media takes online safety seriously. Select Voicemail. Child safe issues, Virgin Media customer service is appalling in Security. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Virgin Media Web Safe Settings on Desktop/Lapt…Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Home; Extension; Country;. Each time you turn it off, you'll need to verify your age again by entering credit card details. . 1. Options. Welcome to the Virgin Media Community!. 8. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. Move message to Spam folder (default) Flag a message as. 15 if we don’t turn up on the promised day of an. Scroll down the "General" tab to the "Safe Search" section. Try someone effected in modem mode with just one sired PC. Turn on or turn off Voicemail. 8. Enhance your online life. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Manage Your Account. . Tap the back arrow in the upper-left corner to return to the Screen. Dave. 220. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Phone. It's easy to turn on. Virgin Media's team are as ever silent on. For more tips on how to keep your kids safe online, visit Internet Matters. Reply. QuickStart, set up and connections. Joining in. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. Accessing Websites Blocked By Virgin Media. For other search engines go to safety settings. Thank you so much for your post and welcome to the community forums, it's great to have you here.